One Two Ski: Publications

http://tripedia.info/nozawa-onsen-japan-louise-hudson/

LINK TO PUBLISHED SKI BOOK:

Goodfellow UK Publishers - Winter Sport Tourism: Working in Winter Wonderlands - Winter Sport Tourism:

http://www.goodfellowpublishers.com/wintersporttourism

LINKS TO GENERAL TRAVEL ARTICLES:

July 10 2016 Hotel Executive – Morocco Article

http://hotelexecutive.com/business_review/4879/ritzy-riads-putting-morocco-on-the-map

Sept 2016 Tripedia.info – Columbia, SC Article

http://tripedia.info/author/louiseh/

http://tripedia.info/11-places-only-locals-know-in-columbia-south-carolina-usa/

Oct 23 2016 Tripedia.info – Charleston, SC Article

http://tripedia.info/12-places-in-charleston-sc-only-locals-know-by-louise-hudson/

Nov 2016 Tripedia.info – London, UK Article

http://tripedia.info/10-fun-ways-explore-london-uk-louise-hudson/

Nov 2016 Tripedia.info – Asheville, NC Article

http://tripedia.info/asheville-north-carolina-usa-by-louise-hudson/

LINKS TO PUBLISHED ARTICLES FOR 2015/16 SKI SEASON in chronological order:

Sept 15 2015: Silver Travel Advisor - http://www.silvertraveladvisor.com/blog/ski/winter-sports-tourism

Sept 28 2015 Houston Chronicle – Ski Pass Article

http://www.chron.com/life/travel/destinations/article/What-winter-ski-pass-is-right-for-you-6535659.php

Oct 1 2015 Andermatt Swiss Alps Blog – Global Ski Industry Trends

http://blog.andermatt-swissalps.ch/en/2015/10/01/global-ski-industry-trends-by-louise-and-simon-hudson/

Oct 28 2015 Houston Chronicle - Ski Gear Article
http://www.houstonchronicle.com/life/travel/article/New-ski-gear-to-buy-for-the-winter-season-6595859.php

Nov 7 2015 Boston Globe – Fat Biking

http://www.bostonglobe.com/lifestyle/travel/2015/11/07/the-fat-bike-phenomenon/DTDXQafa7ZDDZGhr6HlBVL/story.html

Nov 7 2015 Boston Globe – Downhill Dealing

http://www.bostonglobe.com/lifestyle/travel/2015/11/07/upswing-downhill-dealings/NWynQ88o7cN81jJCsUqx0O/story.html

Nov 7 Boston Globe – Ski/Ride Swingers

http://www.bostonglobe.com/lifestyle/travel/2015/11/07/when-snowboarders-also-like-ski-and-vice-versa/h8u4pKE7rwhhv9jOD1SNmJ/story.html

Nov 14 The Dallas Morning News – Fat Biking

http://www.dallasnews.com/lifestyles/travel/us/20151114-world-championships-at-crested-butte-show-fat-biking-is-here-to-stay.ece

Nov 27 Calgary Herald – Lake Louise

http://calgaryherald.com/travel/ski-snowboard/lake-louise-locke-ladies-learning-the-ropes-of-the-family-business

Dec 14 Dallas Morning News – Millennial Skiing

http://www.dallasnews.com/lifestyles/travel/us/20151212-ski-resorts-focusing-on-moneyed-millennials.ece

Dec 18 Houston Chronicle – Ski Trends http://www.houstonchronicle.com/life/travel/now-list/article/6-trends-to-watch-for-this-ski-season-6708306.php

Dec 20 Dallas Morning News - Yes to Yurts

http://www.dallasnews.com/lifestyles/travel/us/20151219-skiers-are-falling-for-the-allure-of-yurts.ece

Jan 10 2016 Dallas Morning News - Snow Business

http://www.dallasnews.com/lifestyles/travel/us/20160109-resorts-let-you-mix-business-winter-sports.ece

Jan 16 2016 Calgary Herald - Snowboarding/Skiing Swingers
http://calgaryherald.com/travel/ski-snowboard/downhill-diversification-riders-boarders-telemarkers-mixing-it-up-on-the-slopes

LINKS TO PUBLISHED ARTICLES FOR 2014/2015 SKI SEASON (scroll down for chronological additions):

Oct 24: Houston Chronicle Ski Technology - http://www.houstonchronicle.com/life/travel/destinations/article/High-tech-on-the-slopes-the-latest-ski-5846113.php#/0

Oct 27: Houston Chronicle Gear - http://www.houstonchronicle.com/life/travel/now-list/article/Must-have-gear-for-winter-ski-season-5846104.php#/0

Nov 1:Dallas Morning News Winter Ziplining - http://www.dallasnews.com/lifestyles/travel/ski-snow/20141031-zippity-doo-dah-even-in-winter-its-always-a-wonderful-day-for-zip-lining.ece

Nov 10: Dallas Morning News Glade Skiing - http://www.dallasnews.com/lifestyles/travel/us/20141107-glade-skiing-offers-alternative-to-slopes.ece

Nov 10: Dallas Morning News Newbies Deals - http://www.dallasnews.com/lifestyles/travel/us/20141107-deals-for-ski-newbies-include-season-passes-for-extra-practice.ece

Nov 14: Calgary Herald Skiers get more skiing for less with pass agreeements –

http://www.calgaryherald.com/touch/story.html?id=10378826 and

http://www.calgaryherald.com/sports/Skiers+more+skiing+less+with+pass+agreements/10378826/story.html

Nov 14: Canada.com -http://www2.canada.com/calgaryherald/iphone/life/latest/story.html?id=10378826

Nov 14: Calgary Herald World Cup Fever Builds at Lake Louise–

http://www.calgaryherald.com/life/index.html

Nov 2014: Eat Drink Travel mag - Lake Louise – Ski Zone: http://www.eatdrinktravel.com/hitting-slopes-lake-louise/

Dec 5: Houston Chronicle Holiday Skiing -

http://www.chron.com/default/article/Christmas-and-New-Year-s-Eve-celebrations-at-5923370.php#photo-7204467

Dec 5 2014: Eat Drink Travel – Christmas Gift article:

http://www.eatdrinktravel.com/attention-skiers-and-snowboarders-we-have-your-ski-christmas-gift/

Dec 14 2014: Dallas Morning News - Yoga in the snow:
http://www.dallasnews.com/lifestyles/travel/us/20141212-yoga-plus-snow-its-not-such-a-stretch.ece

Dec 20 2014: Calgary Herald - Holiday Skiing:

http://calgaryherald.com/travel/ski-snowboard/get-sporty-this-christmas-in-the-mountains

Jan 17 2015: Dallas Morning News - Aspen Skijoring:

http://www.dallasnews.com/lifestyles/travel/texas/20150116-in-aspen-ski-with-your-dog.ece

Jan 2015: Alberta Hospitality Magazine – Appealing to Millennials

http://issuu.com/ahla/docs/abhwin15

Jan 2015: Dallas Morning News – Lake Louise Insider Guide:

http://www.dallasnews.com/lifestyles/travel/international/20150130-insiders-guide-to-skiing-canadas-lake-louise.ece

Feb 14, 2015: Dallas Morning News – Resorts Gear Programs to Elevate Women’s Skiing:

http://www.dallasnews.com/lifestyles/travel/us/20150213-resorts-gear-programs-to-elevate-womens-skiing.ece

Feb 19, 2015: Sno Coach – Coaching and Camaraderie with Club Ski:

http://snocoach.com/club-ski/

Feb 19, 2015: Eat Drink Travel – Copper Mtn and Breckenridge:

http://www.eatdrinktravel.com/colorado-ski-copper-mountain-breckenridge-skiing/

March 4 2015 – Utah:

http://www.eatdrinktravel.com/utah-ski-resorts-dining/

March 9 2015 – Rhythm & Blues in Utah: http://bit.ly/1FHnoFI

March 12 2015 - Canmore’s Cool Culinary Scene:

http://www.eatdrinktravel.com/canmore-alberta-cool-culinary-scene/

March 23 2015 - Skiing up an appetite at Jackson Hole:

http://www.eatdrinktravel.com/skiing-appetite-womens-ski-camp-jackson-hole-wyoming/

March 2015 Sno Coach – Elevating Female Skiing: http://snocoach.com/elevating-female-skiing/

Breaking News: Just been given the contract to write a new ski industry textbook - more details to follow soon!!

New book on customer service

- including case studies on the ski industry

Have you ever wondered why customer service is the exception rather than the norm? Why is it that some companies like Disney, Four Seasons and Virgin get it right, when so many others fail? Well, my new book about customer service in the tourism and hospitality sector written with business and life partner, Simon answers these questions and more.

And, of course, due to my obsession with skiing and the wintersports industry, there are plenty of ski-related case studies included in the book. Check out the Spotlight on Sandy Best, Lake Louise's visionary Marketing Manager in Chapter 6; an article about Joe Nevin's innovative and instructive Bumps for Boomers program in Aspen; interviews with ski chalet guru, Andrew Dunn from Scott Dunn Travel; and the Case Study on the grand-daddies of heli-skiing, Canadian Mountain Holidays in Chapter 2.

Given the critical importance of customer service for the tourism and hospitality sector, it is remarkable that this is the first comprehensive text that deals with this important topic. The book will be useful for both students and industry practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’ of customer service. The book is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. It's going to have its own blog, soon, so keep an eye out for more details. The book, entitled “Customer Service for Hospitality and Tourism”, will be available to purchase from November 2012 through Goodfellow Publishers in the U.K.

Other books to check out: